Cookies Policy

 PRIVACY STATEMENT

 Your privacy is very important to us. If you visit our website, subscribe to our mailing list, or are our customer, this privacy policy applies to you.

 SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

 When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
 Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

 SECTION 2 – CONSENT

 How do I get my consent?
 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 How do I withdraw my consent?
 If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@bleu.eco

 SECTION 3 – DISCLOSURE

 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 SECTION 4 - SHOPIFY

 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. 

 Payment:
 If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 For more information, you can also read Shopify's Terms of Service.
 (https://www.shopify.com/legal/terms) or Privacy Statement

 (https://www.shopify.com/legal/privacy).

 ARTICLE 5 – THIRD PARTY SERVICES

 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
 
For these providers, we recommend that you read their privacy policies to understand the manner in which your personal information will be handled by these providers. 



 In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
 As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

 Links
 When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 ARTICLE 6 - SECURITY

 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 


 ARTICLE 7 – COOKIES

 Here is a list of cookies that we use. We have listed them here so that you can choose whether or not you want to disable cookies.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
 cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the store has a password, this is used to determine if the current visitor has access.


 SECTION 8 – AGE OF CONSENT
 
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 QUESTIONS AND CONTACT DETAILS

 If you would like to: access, correct, amend or delete any personal information we have about you or if you simply want more information, contact info@bleu.eco

Questions & Answers

FAQ

PRODUCT

MATTRESS

Q: Should I try my mattress before buying it?

A: In a word: no. We designed our mattresses to provide universal comfort and we are confident that you will love yours. However, you do get a 100-day trial period.

We have created a questionnaire to help you choose your mattress.

 

Q: Is there an adjustment period?

A: The human body reacts differently to changes, so you may need a few days of adjustment to fully enjoy your new mattress. The majority of our customers find ideal comfort from the first night.

Your mattress is vacuum-packed the day before your delivery. It is best to unpack your mattress upon receipt because your comfort guarantee begins on this date. In the event that you must keep it in a box, we advise you not to exceed one month.

Q: Do the mattresses smell after unpacking?

A: A slight odor when unpacking is normal! This is the case for all mattresses made of pressure-reducing foam. Rest assured that this odor will dissipate quickly and, above all, that this odor is neither toxic nor dangerous to your health. If this bothers you, after unpacking your mattress, simply let it air without covering it in a ventilated room and in no time it will have dissipated.

Q: Will your Bleu.eco mattress lose its original shape?

A: Bleu.eco mattresses are made of high-quality materials that resist sagging for a long time. Check out our warranties page

Q: What is the maximum weight?

A: The bleu.eco mattresses are designed to support a weight of 300 pounds per person. For optimal performance, we therefore recommend the mattress for individuals under 300 pounds.

For people over 300 pounds, we invite you to contact us. We will be able to compose a custom mattress that will suit you. We have a lot of experience when it comes to mattress adaptation and we can do it at a low cost.

Q: I have specific health problems, are Bleu.eco mattresses right for me?

A: We may know other customers in a similar situation to yours and can speak to their experiences. Please feel free to contact us at 1-877-715-8886.

BED BASES

Q: Can I use a conventional box spring?

A: Yes. In most cases, a box spring will last you almost your entire life.

If its surface does not provide enough support, you can supplement it with simple ¼ inch plywood.

If you are unsure, please talk to us about it.
You can therefore use your bleu.eco mattress on a platform, on all slatted bases (the spacing between the slats must not be more than 3.5 in) – or on a box spring completed with plywood.
Once the mattress is removed from its transport box, it will be ready to use in just a few minutes.

Q: Can I use an adjustable bed base?

A: Yes, all the mattresses we manufacture are designed to be used with an adjustable bed base. To purchase an adjustable bed base, do not hesitate to contact our team of advisors or consult our articulated bed comparison page

GUARANTEES

Q: What are Bleu.eco's guarantees? A: See our guarantees page for full product details.

DELIVERY

Q: What are the delivery options? A: Delivery to your door is free! For more information on delivery, please visit our delivery page. For VIP delivery service, please visit our VIP delivery page.

RETURNS

Q: My mattress is uneven, what should I do?

A: This is almost always due to the surface the mattress is resting on. If you experience this type of problem, we recommend testing the evenness of the mattress directly on the floor. If you find that this corrects the unevenness, you should assess whether your box spring or bed base is damaged. If your bleu.eco mattress still appears uneven on the floor, contact us immediately.

Q: How do I make a return?
A: Check our returns page

ENVIRONMENT

Q: What are the environmental certifications? A: All the foams that make up our mattresses are Certipur-US certified, which represents the highest standard in this field. This means that they are certified as safe for the environment and for health. For more details, see our environment page.