MATTRESS

Q: Should I try my mattress before buying it?

A: In a word: no. We've designed our mattresses to offer universal comfort, and we're confident you'll love yours. You do, however, benefit from a 100-day trial period.

We have created a questionnaire to help you choose your mattress.

 

Q: Is there an adjustment period?

A: The human body reacts differently to changes, so you may need a few days of adjustment to fully enjoy your new mattress. The majority of our customers find it comfortable from the first night.

Your mattress is vacuum-packed the day before delivery. It's best to unpack your mattress upon receipt, as your comfort guarantee begins on that date. If you need to keep it in its box, we recommend keeping it for no longer than one month.

Q: Do the mattresses smell after unpacking?

A: A slight odor when unpacking is normal! This is the case for all mattresses made of pressure-reducing foam. Rest assured that this odor will dissipate quickly and, above all, that this odor is neither toxic nor harmful to your health. If this bothers you, after unpacking your mattress, simply let it air uncovered in a ventilated room and it will dissipate in no time.

Q: Will your Bleu.eco mattress lose its original shape?

A: bleu.eco mattresses are made of high-quality materials that resist sagging for a long time. Check out our warranties page.

Q: What is the maximum weight?

A: Each of our mattresses has a specific weight limit (150 lbs to 600 lbs). It's important to check the maximum weight supported per sleeper to comply with the material warranty. This information is listed for each mattress on our website.

If you are unsure or cannot find the information, we
invite you to contact us directly.

Q: I have specific health issues. Are Bleu.eco mattresses right for me?

A: We may know other customers in a similar situation to yours and can share their experiences. Please feel free to contact us at 1-877-715-8886.

BED BASES

Q: Can I use a conventional box spring?

A: Yes. In most cases, a box spring will be able to help you.
for almost your entire life. If its surface does not provide enough support, you can supplement it with simple 1⁄4 inch plywood.
If you are unsure, please talk to us about it. You can therefore use your bleu.eco mattress on a platform, on all rigid slatted bases (curved slats are not recommended). The spacing between slats should not be more than 3.5 in and the minimum width of a slat should be 2 in – or on a box spring with plywood.

Q: Can I use an adjustable bed base?

A: Yes, all of our mattresses are designed to be used with an adjustable bed base. To purchase an adjustable bed base, please contact our team of advisors.

Q: What are Bleu.eco's guarantees? A: See our guarantees page for full product details.

Q: What are the delivery options?

A: Delivery to your door is free! For more information about delivery, please visit our delivery page. For VIP delivery service, please visit our VIP delivery.

Q: My mattress is uneven, what should I do?

A: This is almost always due to the surface the mattress rests on. If you experience this type of problem, we recommend testing the evenness of the mattress directly on the floor. If you find that this corrects the unevenness, you should assess whether your box spring or bed base is damaged. If your bleu.eco mattress still appears uneven on the floor, contact us immediately.

Q: How do I make a return?
A: Check our returns page

Q: What are the environmental certifications? A: All the foams that make up our mattresses are Certipur-US certified, which represents the highest standard in this field. This means that they are certified as safe for the environment and for health. For more details, see our environment page.