Delivery Time and Shipping - Bleu.eco

Delivery

Fast and free delivery

Your purchases will generally be shipped within 72 business hours. Delivery times may vary depending on the season and the order. Delivery is free and contactless, Monday to Friday from 8:00 a.m. to 5:00 p.m.

Once your order has been shipped, you will receive a confirmation email with a tracking number. Your package, delivered without a signature, will be left at the foot of the front door or in a place deemed safe by the delivery person unless you advise otherwise.

To leave specific delivery instructions, you must mention it when purchasing.

Do you live in a remote region or outside Quebec?

If you live in northern Quebec or outside the province, contact us for more information on this subject. Delivery fees may apply.

Want more delivery options?
Subscribe to our VIP delivery service!

If you have any requests or questions, please do not hesitate to contact the logistics department by phone at 1 877 715-8886 or by email logistics@bleu.eco

VIP Delivery & Installation (optional)

VIP Delivery & Installation includes:

1. Confirmation of your delivery within a 2-hour time slot which will have been confirmed to you the day before by email.

2. Professional, meticulous and safe work carried out by 2 qualified people. Please note that delivery people must keep their safety boots on at all times, but have boot protectors at their disposal so as not to damage your floors.

3. Installation of your new equipment in the room of your choice.

4. Assembling your bed base and/or your articulated bed and/or your mattress.

5. Recycling of all cardboard and plastic packaging.

6. Recovery of your old equipment (limited to 1 piece of equipment per mattress and/or bed base and/or articulated bed purchased).

7. Validation from you, signature required, to ensure your complete satisfaction.

Questions & Answers

FAQ

PRODUCT

MATTRESS

Q: Should I try my mattress before buying it?

A: In a word: no. We designed our mattresses to provide universal comfort and we are confident that you will love yours. However, you do get a 100-day trial period.

We have created a questionnaire to help you choose your mattress.

 

Q: Is there an adjustment period?

A: The human body reacts differently to changes, so you may need a few days of adjustment to fully enjoy your new mattress. The majority of our customers find ideal comfort from the first night.

Your mattress is vacuum-packed the day before your delivery. It is best to unpack your mattress upon receipt because your comfort guarantee begins on this date. In the event that you must keep it in a box, we advise you not to exceed one month.

Q: Do the mattresses smell after unpacking?

A: A slight odor when unpacking is normal! This is the case for all mattresses made of pressure-reducing foam. Rest assured that this odor will dissipate quickly and, above all, that this odor is neither toxic nor dangerous to your health. If this bothers you, after unpacking your mattress, simply let it air without covering it in a ventilated room and in no time it will have dissipated.

Q: Will your Bleu.eco mattress lose its original shape?

A: Bleu.eco mattresses are made of high-quality materials that resist sagging for a long time. Check out our warranties page

Q: What is the maximum weight?

A: The bleu.eco mattresses are designed to support a weight of 300 pounds per person. For optimal performance, we therefore recommend the mattress for individuals under 300 pounds.

For people over 300 pounds, we invite you to contact us. We will be able to compose a custom mattress that will suit you. We have a lot of experience when it comes to mattress adaptation and we can do it at a low cost.

Q: I have specific health problems, are Bleu.eco mattresses right for me?

A: We may know other customers in a similar situation to yours and can speak to their experiences. Please feel free to contact us at 1-877-715-8886.

BED BASES

Q: Can I use a conventional box spring?

A: Yes. In most cases, a box spring will last you almost your entire life.

If its surface does not provide enough support, you can supplement it with simple ¼ inch plywood.

If you are unsure, please talk to us about it.
You can therefore use your bleu.eco mattress on a platform, on all slatted bases (the spacing between the slats must not be more than 3.5 in) – or on a box spring completed with plywood.
Once the mattress is removed from its transport box, it will be ready to use in just a few minutes.

Q: Can I use an adjustable bed base?

A: Yes, all the mattresses we manufacture are designed to be used with an adjustable bed base. To purchase an adjustable bed base, do not hesitate to contact our team of advisors or consult our articulated bed comparison page

GUARANTEES

Q: What are Bleu.eco's guarantees? A: See our guarantees page for full product details.

DELIVERY

Q: What are the delivery options? A: Delivery to your door is free! For more information on delivery, please visit our delivery page. For VIP delivery service, please visit our VIP delivery page.

RETURNS

Q: My mattress is uneven, what should I do?

A: This is almost always due to the surface the mattress is resting on. If you experience this type of problem, we recommend testing the evenness of the mattress directly on the floor. If you find that this corrects the unevenness, you should assess whether your box spring or bed base is damaged. If your bleu.eco mattress still appears uneven on the floor, contact us immediately.

Q: How do I make a return?
A: Check our returns page

ENVIRONMENT

Q: What are the environmental certifications? A: All the foams that make up our mattresses are Certipur-US certified, which represents the highest standard in this field. This means that they are certified as safe for the environment and for health. For more details, see our environment page.