Form for personalized service

MATTRESS

Q: Should I try my mattress before buying it?

A: In a word: no. We designed our mattresses to provide universal comfort and we are confident that you will love yours. However, you do get a 100-day trial period.

We have created a questionnaire to help you choose your mattress.

 

Q: Is there an adjustment period?

A: The human body reacts differently to changes, so you may need a few days of adjustment to fully enjoy your new mattress. The majority of our customers find ideal comfort from the first night.

Your mattress is vacuum-packed the day before your delivery. It is best to unpack your mattress upon receipt because your comfort guarantee begins on this date. In the event that you must keep it in a box, we advise you not to exceed one month.

Q: Do the mattresses smell after unpacking?

A: A slight odor when unpacking is normal! This is the case for all mattresses made of pressure-reducing foam. Rest assured that this odor will dissipate quickly and, above all, that this odor is neither toxic nor dangerous to your health. If this bothers you, after unpacking your mattress, simply let it air without covering it in a ventilated room and in no time it will have dissipated.

Q: Will your Bleu.eco mattress lose its original shape?

A: Bleu.eco mattresses are made of high-quality materials that resist sagging for a long time. Check out our warranties page

Q: What is the maximum weight?

A: The bleu.eco mattresses are designed to support a weight of 300 pounds per person. For optimal performance, we therefore recommend the mattress for individuals under 300 pounds.

For people over 300 pounds, we invite you to contact us. We will be able to compose a custom mattress that will suit you. We have a lot of experience when it comes to mattress adaptation and we can do it at a low cost.

Q: I have specific health problems, are Bleu.eco mattresses right for me?

A: We may know other customers in a similar situation to yours and can speak to their experiences. Please feel free to contact us at 1-877-715-8886.

BED BASES

Q: Can I use a conventional box spring?

A: Yes. In most cases, a box spring will last you almost your entire life.

If its surface does not provide enough support, you can supplement it with simple ¼ inch plywood.

If you are unsure, please talk to us about it.
You can therefore use your bleu.eco mattress on a platform, on all slatted bases (the spacing between the slats must not be more than 3.5 in) – or on a box spring completed with plywood.
Once the mattress is removed from its transport box, it will be ready to use in just a few minutes.

Q: Can I use an adjustable bed base?

A: Yes, all the mattresses we manufacture are designed to be used with an adjustable bed base. To purchase an adjustable bed base, do not hesitate to contact our team of advisors or consult our articulated bed comparison page

Q: What are Bleu.eco's guarantees? A: See our guarantees page for full product details.

Q: What are the delivery options? A: Delivery to your door is free! For more information on delivery, please visit our delivery page. For VIP delivery service, please visit our VIP delivery page.

Q: My mattress is uneven, what should I do?

A: This is almost always due to the surface the mattress is resting on. If you experience this type of problem, we recommend testing the evenness of the mattress directly on the floor. If you find that this corrects the unevenness, you should assess whether your box spring or bed base is damaged. If your bleu.eco mattress still appears uneven on the floor, contact us immediately.

Q: How do I make a return?
A: Check our returns page

Q: What are the environmental certifications? A: All the foams that make up our mattresses are Certipur-US certified, which represents the highest standard in this field. This means that they are certified as safe for the environment and for health. For more details, see our environment page.